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Terms & Conditions of the Site


1. Our Website Terms & Conditions

These terms and conditions ("T&Cs") apply to the www.screwfix.eu website ("Website"). The Website is owned and operated by Screwfix ("Screwfix"), a SASU (Société par actions simplifiée unipersonnelle — a simplified joint-stock company with a single shareholder) with share capital of €5,043,000, registered in the Lille Trade and Companies Register under number 539 527 556, and located at Parc d'activités, 59175 Templemars, France.

You must read these T&Cs carefully. We recommend that you print them out and keep a copy for future reference. By accessing, browsing, using or registering for the Website, you confirm that you have read, understood and accept these terms and conditions in their entirety. If you do not agree to these T&Cs in their entirety, you must not use the Website.

If you are in Austria: These terms and conditions ("T&Cs") apply to the www.screwfix.eu website ("Website"). The Website is owned and operated by Screwfix ("Screwfix"), a SASU (Société par actions simplifiée unipersonnelle — a simplified joint-stock company with a single shareholder) with share capital of €5,043,000, registered in the Lille Trade and Companies Register under number 539 527 556, and located at Parc d'activités, 59175 Templemars, France. You must read these T&Cs carefully. We recommend that you print them out and keep a copy for future reference. After your first access the Website, by continuing to access, by continuing to browse, by continuing to use or by registering for the Website, you confirm that you have read, understood and accepted these terms and conditions in their entirety. If you do not agree to these T&Cs in their entirety, you must not use the Website.

If you are in Belgium: These terms and conditions ("T&Cs") apply to the www.screwfix.eu website ("Website"). The Website is owned and operated by Screwfix ("Screwfix"), a SASU (Société par actions simplifiée unipersonnelle — a simplified joint-stock company with a single shareholder) with share capital of €5,043,000, registered in the Lille Trade and Companies Register under number 539 527 556, and located at Parc d'activités, 59175 Templemars, France.

The Website can be consulted in French, English, Spanish and Polish, and any contract concluded through the Website can be concluded in these languages only. These T&Cs apply to (i) consumers (visiting the Website for a purpose outside of their own trade or profession) and (ii) professional customers. As further specified in the T&Cs, you might benefit from additional rights if you visit our Website as a consumer.

If you are in Spain: These terms and conditions ("T&Cs") apply to the www.screwfix.eu website ("Website"). The Website is owned and operated by Screwfix ("Screwfix"), a SASU (Société par actions simplifiée unipersonnelle —a simplified joint-stock company with a single shareholder) with share capital of €5,043,000, registered in the Lille Trade and Companies Register under number 539 527 556, VAT number 232555575 and located at Parc d'activités, 59175 Templemars, France.

You must read these T&Cs carefully. We recommend that you print them out and keep a copy for future reference. By accessing, browsing, using or registering for the Website, you confirm that you have read, understood and accept these terms and conditions in their entirety. If you do not agree to these T&Cs in their entirety, you must not use the Website.

Object: products and services of the Website- The following T&Cs (hereinafter referred to as the "Terms of Use" or simply the "Terms") regulate the rights and obligations of Screwfix and users concerning the access, browsing, and use of this Website.

This Website offers the following products and services: tools and consumables for use in building construction and maintenance.

2. Personal Data Protection


2.1 These T&Cs supplement (and are in addition to) the terms of our Data Protection Policy and our Cookie Policy. Our Data Protection Policy explains what personal information we collect about you when you use our Website, and our Cookie Policy sets out the use of cookies on our Website. You can view our Privacy Policy here and our Cookie Policy here

2.2 By accepting these T&Cs, you confirm that you have read, understood and acknowledge our Data Protection Policy and Cookie Policy in their entirety.
2.3 In the event of a contradiction between these T&Cs and the Data Protection Policy, the provisions offering data subjects the most protection will prevail.

If you are in Austria:
2 These T&Cs supplement (and are in addition to) our Data Protection Policy and our Cookie Policy. Our Privacy Policy explains what personal information we collect about you when you use our Website, and our Cookie Policy sets out the use of cookies on our Website. You can view our Privacy Policy here and our Cookie Policy here.

3. General Terms and Conditions of Sale

If you order a product via our Website, our General Terms and Conditions of Sale also apply. You can consult these terms and conditions here

4. Using the Website

4.1 You may only use this Website for its authorized purposes. Your use thereof must not restrict or prevent anyone else's use of the Website or infringe their rights.

4.2 You may use, download and display the content of this Website on a computer screen or print a copy thereof. However, this must only be for your personal use or for internal business purposes.

Without our prior written consent, you may not:
  • copy, reproduce or otherwise use the content of the Website;
  • modify, market or repost the content of the Website for any purpose;
  • reproduce, browse, frame or link to this Website on or from any other website or application ;
  • use the content of the Website for any commercial use whatsoever (this does not prevent users from purchasing products for commercial purposes via the Website).

4.3 You may not use the Website to:
  • disseminate illegal, defamatory, offensive, abusive, violent, vulgar, obscene or otherwise objectionable content;
  • transmit content that constitutes a criminal offense, gives rise to civil liability or otherwise violates any laws, regulations or codes of conduct;
  • obtain unauthorized access to our computer system or the computer systems of third parties;
  • interfere with another person's use of the Website or the Internet;
  • interfere with or disrupt networks or websites connected to the Website;
  • transmit or store copyrighted content.

If you are in Spain:

4.1 You may only use this Website for its authorized purposes. Your use thereof must not restrict or prevent anyone else's use of the Website or infringe their rights.

4.2 Access to most of the Website's content is completely free and does not require prior registration. However, there may be specific sections or services that require prior registration and, in some cases, may involve the payment of fees.
In the latter case, the user will be informed in advance and must accept the corresponding General Terms and Conditions of Sale. Access to the Website is prohibited for minors. However, if a minor accesses the website and registers, it will be presumed that such access has been made with the prior and express authorization of their parents, guardians, or legal representatives. Screwfix reserves the right to carry out any verifications and checks it deems appropriate in this regard.

You may use, download and display the content of this Website on a computer screen or print a copy thereof. However, this must only be for your personal use or for internal business purposes.

Without our prior written consent, you may not:
  • copy, reproduce or otherwise use the content of the Website;
  • modify, market or repost the content of the Website for any purpose;
  • reproduce, browse, frame or link to this Website on or from any other website or application or any other device connected to the Internet;
  • use the content of the Website for any commercial use whatsoever.

4.3 You may not use the Website to:
  • disseminate illegal, defamatory, offensive, abusive, violent, vulgar, obscene or otherwise objectionable content;
  • transmit content that constitutes a criminal offense, gives rise to civil liability or otherwise violates any laws, regulations or codes of conduct;
  • obtain unauthorized access to our computer system or the computer systems of third parties;
  • interfere with another person's use of the Website or the Internet;
  • interfere with or disrupt networks or websites connected to the Website;
  • transmit or store copyrighted content.

4.4 Requirements to register as a user.

In order to make purchases of products and/or services available on this Website, it is necessary for You to register beforehand, by providing specific, mandatory data through the forms provided for this purpose. You must be at least eighteen (18) years old to register as a user of this Website.

4.5 Unsubscribe as a registered user.

You may, at any time, request the withdrawal of your registration from this Website by simply processing it through the dedicated section in the ‘My Account’ area available on this Website.

After the withdrawal has been completed, You may request a new registration, with the understanding that Screwfix reserves the right not to admit or in the event of a conflict or dispute between You and Screwfix, pending resolution or concluded with the recognition of fault or negligence on Your part and/or harm to Screwfix, its collaborators and associates, or its users, customers, or potential customers.

5. Using this Website outside the EU

Unless otherwise stated on this Website, its content is displayed solely for the purpose of promoting and selling Screwfix’s products and services delivered in the EU. Those who choose to access this Website outside of the EU are responsible for compliance with local laws if and insofar as local laws are applicable.

6. Intellectual Property

6.1 All elements of the Website (including graphics, sounds, text, software [including the underlying technology], databases, architecture, distinctive signs [including Screwfix branding] or any other component of the Website) are the exclusive property of Screwfix or of third parties that have granted it a right-of-use license.

6.2 Thus, you will refrain from any actions such as copying, downloading, reproducing, extracting, distributing, reusing, modifying, storing, using or depicting any elements of the Website, in whole or in part, by any means whatsoever and in any form whatsoever, without the prior written consent of Screwfix.

6.3 The use of any element of the Website, without the prior and express authorization of Screwfix, is liable to constitute an infringement that may be subject to prosecution.

6.4 By accepting these T&Cs, You grant Screwfix, on a non-exclusive basis, the right to reproduce, depict and, where appropriate, modify the content you have provided, worldwide and for the duration of its publication on the Website, to ensure the best possible conditions for its availability, accessibility and readability online. You confirm and guarantee that the content you have published on the Website does not infringe the rights of third parties.

6.5 Users are prohibited from using the Website for commercial purposes without the prior and express authorization of Screwfix. Users who have a personal non-commercial website may add a direct simple link to the Website on their own site for informational and/or promotional purposes only, provided that the Website and its content appear separately and are not embedded in the User’s website and that no infringement is made of the Screwfix brand image by the User’s website, its content or the presentation of the link itself. In such cases, there will be no implicit affiliation agreement. Screwfix reserves the right to prohibit any link or have any link removed from a website whose content it considers inappropriate, without this incurring any liability for any reason whatsoever. In any case, any link to the Website, even if tacitly authorized, must be removed at Screwfix’s request.

If you are in Austria: All elements of the Website (including graphics, sounds, text, software [including the underlying technology], databases, architecture, distinctive signs [including Screwfix branding] or any other component of the Website) are the exclusive property of Screwfix or of third parties that have granted it a right-of-use license.

Thus, you will refrain from any actions such as copying, downloading, reproducing, extracting, distributing, reusing, modifying, storing, using or depicting any elements of the Website, in whole or in part, by any means whatsoever and in any form whatsoever, without the prior written consent of Screwfix.
The use of any element of the Website, without the prior and express authorization of Screwfix, is liable to constitute an infringement that may be subject to prosecution.

By accepting these T&Cs, you grant Screwfix, on a non-exclusive basis, the right to reproduce, depict and, where appropriate, modify the content you have provided as part of product reviews, worldwide and for the duration of its publication on the Website, to allow Screwfix to publish the product review together with the product and to use it to advertise the product as well as to create a recommendation score for each product. You may revoke this right at any time, in which case Screwfix will delete your product review. You confirm that the content you have published in the context of a product review does not infringe the rights of third parties.

Users are prohibited from using the Website for commercial purposes without the prior and express authorization of Screwfix (this does not prevent users from purchasing products for commercial purposes via the Website). Users who have a personal non-commercial website may add a direct simple link to the Website on their own site for informational and/or promotional purposes only, provided that the Website and its content appear separately and are not embedded in the User’s website and that no infringement is made of the Screwfix brand image by the User’s website, its content or the presentation of the link itself. In such cases, there will be no implicit affiliation agreement. Screwfix reserves the right to prohibit any link or have any link removed from a website whose content it considers inappropriate, without this incurring any liability for any reason whatsoever. In any case, any link to the Website, even if tacitly authorized, must be removed at Screwfix’s request.

7. Password and Account Security

You are responsible for maintaining the confidentiality of your password and account, as well as for all activities carried out via your account. We will not be liable for any loss or damage that may result from your failure to protect your password or account. You agree that Screwfix may send you notifications or messages through our Website or to your contact details subject to applicable data protection legislation and the Privacy Policy.

If you are in Austria: You are responsible for maintaining the confidentiality of your password and account, as well as for all activities carried out via your account (this does not apply for malicious activities carried out without your fault). We will not be liable for any loss or damage that may result from your failure to protect your password or account (unless this loss or damage was caused or increased by our intent or gross negligence).

If you are in Spain: You are responsible for maintaining the confidentiality of your password and account, as well as for all activities carried out via your account. We will not be liable for any loss or damage that may result from your failure to protect your password or account.

You will have an access password, which will always be personal, non-transferable, and have a limited temporal validity. This password must meet minimum length and security requirements. You can modify or recover this password at any time by following the procedure provided on the website.

In no case will Screwfix have direct access to this password except for providing the service of website access to You. This password will remain encrypted in Screwfix's systems to ensure its preservation and prevent unauthorized access by third parties. Therefore, it is Your obligation to immediately notify Screwfix of any incident that could allow the misuse of Your identifiers and/or passwords, such as theft, loss, or unauthorized access, in order to proceed with their immediate cancellation. Until such incidents are reported, Screwfix will be exempt from any liability that may arise.

8. Website Availability

8.1 Screwfix will use reasonable efforts to ensure that the Website is accessible 24/7, 365 days a year, except in cases where the circumstances are beyond its control and/or maintenance periods (in particular for Website updates).

8.2 Screwfix reserves the right to change the content of this Website at any time. Access to the Website may be restricted or limited from time to time to allow for technical work or maintenance. Screwfix is not able to guarantee the continuity of the Website's availability, and you acknowledge this.

9. Computer or Device Damage

9.1 Screwfix takes reasonable steps to ensure that this Website is free of viruses and other malicious or harmful content. However, we cannot guarantee that your use of this Website (including any content on it or any website accessible from it) will not damage your computer or device.

9.2 It is your responsibility to ensure that you have the equipment and software (including antivirus software) necessary to use the Website safely and to block anything that could damage or harm your computer or device. This Website does not require any non-standard technology; You need only one of the commonly used Internet browsers in order to use it.

9.3 We are not responsible for any loss or damage suffered by a person due to viruses or other malicious or harmful content accessed by that person from or via the Website.

9.4 This Website contains links to other websites that you may want to visit. We do not monitor these websites and have no control over their content. We accept no responsibility for the use of these websites.

If you are in Austria: Art.9: This Website contains links to other websites that you may want to visit. We do not monitor these websites and have no control over their content. We accept no responsibility for the use of these websites, unless we are aware of illegal activity or information on any such website and do not promptly remove the link.

10. Content Accuracy

10.1 We cannot confirm or guarantee that the content or information displayed on or by this Website is accurate, complete, current and/or does not violate the rights of any third party, to the extent permitted by law.

10.2 The opinions expressed in user-generated content are the opinions of those users and do not necessarily represent the views, opinions, beliefs or values of Screwfix or of any company within its group.

[If you are in Austria: 10.1 We cannot confirm or guarantee that the content or information displayed on or by this Website is accurate, complete, and/or current.
10.2 The opinions expressed in user-generated content are the opinions of those users and do not necessarily represent the views, opinions, beliefs or values of Screwfix or of any company within its group.

11. Hyperlinks

The Website may contain hyperlinks to third-party websites. These third-party websites are subject to their own rules of use, in particular for processing users' personal data. Screwfix does not make any commitment regarding the third-party websites accessible via the Website (in terms of their content, operation, access or use of your personal data), and is not liable for these websites.

12. Limited Liability

12.1 Screwfix makes reasonable efforts to ensure that the information accessible via the Website is accurate and up to date. However, Screwfix does not in any way guarantee that this information is complete, accurate and up to date. Screwfix makes no guarantee, express or implied, regarding all or part of the Website.

12.2 Unless mandatory legal provisions state otherwise, Screwfix cannot be held liable for any direct or indirect damage (including loss of profit, loss of data, loss of an opportunity, reputational loss, etc.), whatever the cause, origin, nature or consequence, arising from the consultation or use of the Website. In particular, Screwfix refuses all responsibility should the Website be unavailable or inaccessible, or for any bugs or any damage resulting from fraudulent acts by third parties (such as intrusion) arising from the Website. Nevertheless, Screwfix will make every reasonable effort to provide the appropriate level of security of the Website.

This exclusion of liability does not apply for damages that have been caused by Screwfix’s intent or gross negligence. Nothing in these T&Cs excludes or limits Screwfix’s liability for death or personal injury caused by Screwfix’s intent or negligence or based on product liability law.

13. Completeness of the Agreement

These T&Cs constitute the entire agreement between you and us in respect of the subject matter set out herein, and replace all prior terms and conditions, guarantees and/or declarations.

14. Changes to these Website Terms and Conditions

We reserve the right to modify and update these T&Cs. We recommend that you check this page regularly to keep up to date with the current Website T&Cs. After you have accessed, browsed and used the Website containing our updated Website T&Cs, you confirm that you accept any changes or updates to the T&Cs of our Website. The applicable version of the T&Cs is the version in force on the day you are visiting our Website.

If you are in Poland: We reserve the right to modify and update these T&Cs at any time for a good cause, in particular for important economic reasons of Screwfix, or technical failures, or as a result of an administrative decision or a final and binding court judgement affecting provisions hereof. We shall inform the Website’s registered users about each change by e-mail, with the right to delete the account within 14 days. Amendments hereto shall become effective upon expiry of the 14 days period, as referred to in the preceding sentence. Changes hereto resulting from changes in generally applicable law do not require termination notice in the manner described in the preceding sentences, and we shall post information about these changes on the website. Therefore, we recommend that you check this page regularly to keep up to date with the current Website T&Cs. By continuing to access, browse and use this Website, you confirm that you accept any changes or updates to the T&Cs of our Website.

15. Applicable Law and Jurisdiction

These T&Cs are subject to French law.
  • Disputes arising from the application of these T&Cs are subject to French law and only the French courts may hear such disputes.
  • Consumer customers may resort to mediation or to any other alternative dispute resolution method.
  • Disputes between Screwfix and business customers fall under the jurisdiction of the Commercial Court of Paris, notwithstanding a plurality of defendants and/or recourse to a guarantor, even for urgent or preventive measures, by application for summary proceedings or by request, except matters of public order.
  • In the event of disagreement/dispute concerning a service or product related to Screwfix, consumer customers may submit a rationalized complaint to our customer service by email: eucontact@screwfix.eu

As of January 1, 2016, if a misunderstanding or disagreement persists between us, after having exhausted the remedies available via our consumer service and subject to the conditions of admissibility provided for by the French Consumer Code, you can contact the Consumer Mediator under whose jurisdiction we fall, who will try to bring all parties to an amicable solution: AME CONSO, www.mediationconso-ame.com, or by mail addressed to AME CONSO, 197 Boulevard Saint-Germain, 75007 PARIS, France.

To resolve a dispute following a purchase made on www.screwfix.eu, consumers can also use the European Union mediation platform at: www.ec.europa.eu/odr

If you are in Austria: These T&Cs are subject to French law. Irrespective of this, you also enjoy the protection of all the mandatory protective provisions (this includes, in particular, your consumer protection rights) of the legal jurisdiction that would come into force if this choice of applicable law were not relevant (this is usually the jurisdiction of the country in which you live).

  • Consumer customers may resort to mediation or to any other alternative dispute resolution method.
  • Disputes between Screwfix and business customers fall under the jurisdiction of the Commercial Court of Paris, notwithstanding a plurality of defendants and/or recourse to a guarantor, even for urgent or preventive measures, by application for summary proceedings or by request, except matters of public order.
  • In the event of disagreement/dispute concerning a service or product related to Screwfix, consumer customers may submit a rationalized complaint to our customer service by email: eucontact@screwfix.eu
We will respond to complaint emails within 90 days unless a response is not required or requested by you based on the content of your complaint email or the complaint is manifestly unfounded or excessive.

As of January 1, 2016, if a misunderstanding or disagreement persists between us, after having exhausted the remedies available via our consumer service and subject to the conditions of admissibility provided for by the French Consumer Code, you can contact the Consumer Mediator under whose jurisdiction we fall, who will try to bring all parties to an amicable solution: AME CONSO, www.mediationconso-ame.com, or by mail addressed to AME CONSO, 197 Boulevard Saint-Germain, 75007 PARIS, France (available only in French).

To resolve a dispute following a purchase made on www.screwfix.eu, consumers can also use the European Union mediation platform at: www.ec.europa.eu/odr

If you are in Belgium: 15.1 These T&Cs are subject to French law, with the exception of the foreign mandatory provisions of Belgium which may prevail.

15.2 Subject to your right as a Belgian consumer to bring a claim in the courts where you are domiciled, disputes arising from the application of these T&Cs are subject to French law and only the French courts may hear such disputes.

Consumer customers may resort to mediation or to any other alternative dispute resolution method.

In the event of disagreement/dispute concerning a service or product related to Screwfix, consumer customers may submit a rationalized complaint to our customer service: by email: eucontact@screwfix.eu

As of January 1, 2016, if a misunderstanding or disagreement persists between us, after having exhausted the remedies available via our consumer service and subject to the conditions of admissibility provided for by the French Consumer Code, you can contact the Consumer Mediator under whose jurisdiction we fall, who will try to bring all parties to an amicable solution: AME CONSO, www.mediationconso-ame.com, or by mail addressed to AME CONSO, 197 Boulevard Saint-Germain, 75007 PARIS, France.

To resolve a dispute following a purchase made on www.screwfix.eu, consumers can also use the European Union mediation platform at: www.ec.europa.eu/odr

If you are in the Netherlands: These T&Cs are subject to Dutch law.

  • Disputes arising from the application of these T&Cs are subject to Dutch law and only the Dutch courts may hear such disputes.
  • Consumer customers may resort to mediation or to any other alternative dispute resolution method.
  • Disputes between Screwfix and business customers fall under the jurisdiction of the Commercial Court of Paris, notwithstanding a plurality of defendants and/or recourse to a guarantor, even for urgent or preventive measures, by application for summary proceedings or by request, except matters of public order.
  • In the event of disagreement/dispute concerning a service or product related to Screwfix, consumer customers may submit a rationalized complaint to our customer service by email: eucontact@screwfix.eu

As of January 1, 2016, if a misunderstanding or disagreement persists between us, after having exhausted the remedies available via our consumer service and subject to the conditions of admissibility provided for by the Dutch Civil Code, you can contact the Consumer Mediator under whose jurisdiction we fall, who will try to bring all parties to an amicable solution: AME CONSO, www.mediationconso-ame.com, or by mail addressed to AME CONSO, 197 Boulevard Saint-Germain, 75007 PARIS, France.

To resolve a dispute following a purchase made on www.screwfix.eu, consumers can also use the European Union mediation platform at: www.ec.europa.eu/odr

If you are in Sweden: These T&Cs are subject to Swedish law.
  • Disputes arising from the application of these T&Cs are subject to Swedish law and only the Swedish courts may hear such disputes.
  • Consumer customers may resort to mediation or to any other alternative dispute resolution method.
  • Disputes between Screwfix and business customers fall under the jurisdiction of the Commercial Court of Paris, notwithstanding a plurality of defendants and/or recourse to a guarantor, even for urgent or preventive measures, by application for summary proceedings or by request, except matters of public order.
  • In the event of disagreement/dispute concerning a service or product related to Screwfix, consumer customers may submit a rationalized complaint to our customer service by email: eucontact@screwfix.eu

As of January 1, 2016, if a misunderstanding or disagreement persists between us, after having exhausted the remedies available via our consumer service and subject to the conditions of admissibility provided for by the French Consumer Code, you can contact the Consumer Mediator under whose jurisdiction we fall, who will try to bring all parties to an amicable solution: AME CONSO, www.mediationconso-ame.com, or by mail addressed to AME CONSO, 197 Boulevard Saint-Germain, 75007 PARIS, France.

To resolve a dispute following a purchase made on www.screwfix.eu, consumers can also use the European Union mediation platform at: www.ec.europa.eu/odr

If you are in Spain: These T&Cs are subject to Spanish law.

  • Disputes arising from the application of these T&Cs are subject to Spanish law.
  • Consumer customers may resort to mediation or to any other alternative dispute resolution method.
  • Disputes between Screwfix and business customers fall under the jurisdiction of the Commercial Court of Paris, notwithstanding a plurality of defendants and/or recourse to a guarantor, even for urgent or preventive measures, by application for summary proceedings or by request, except matters of public order.
  • In the event of disagreement/dispute concerning a service or product related to Screwfix, consumer customers may submit a rationalized complaint to our customer service by email: eucontact@screwfix.eu

To resolve a dispute following a purchase made on www.screwfix.eu, consumers can also use the European Union mediation platform at: www.ec.europa.eu/odr

If you are in Poland: These T&Cs are subject to French law, however, the foregoing shall not limit or exclude consumers entering into this contract of their rights under the mandatory laws of the country of their habitual residence.

  • Disputes arising from the application of these T&Cs are subject to French law.
  • Consumer customers may resort to mediation or to any other alternative dispute resolution method.
  • Disputes between Screwfix and business customers fall under the jurisdiction of the Commercial Court of Paris, notwithstanding a plurality of defendants and/or recourse to a guarantor, even for urgent or preventive measures, by application for summary proceedings or by request, except matters of public order.
  • In the event of disagreement/dispute concerning a service or product related to Screwfix, consumer customers may submit a rationalized complaint to our customer service by email: eucontact@screwfix.eu. For details of the complaints handling, see Article 16 hereof.
As of January 1, 2016, if a misunderstanding or disagreement persists between us, after having exhausted the remedies available via our consumer service and subject to the conditions of admissibility provided for by the French Consumer Code, you can contact the Consumer Mediator under whose jurisdiction we fall, who will try to bring all parties to an amicable solution: AME CONSO, www.mediationconso-ame.com, or by mail addressed to AME CONSO, 197 Boulevard Saint-Germain, 75007 PARIS, France.

To resolve a dispute following a purchase made on www.screwfix.eu, consumers can also use the European Union mediation platform at: www.ec.europa.eu/odr

16. Miscellaneous

If any provision herein is found to be invalid by a competent court, the invalidity of such provision will not affect the validity of the other provisions herein, which shall remain in full force and effect.

If you are in Poland: If any provision herein is found to be invalid by a competent court, the invalidity of such provision will not affect the validity of the other provisions herein, which shall remain in full force and effect.

Any complaints regarding the Website operation of this website should be submitted via e-mail to eucontact@screwfix.eu or send via post to Screwfix’s address set forth in Article 1 herein.

The complaint should contain at least your name and surname, the e-mail address or correspondence address to which Screwfix should send a reply, as well as an indication of the reason for the complaint and the content of your request.

Complaints will be dealt with within 14 days of receipt. We will notify you of the outcome via e-mail or by traditional post, accordingly with the contact details provided in the complaint.

If you are in Spain the following provision is applicable: For any queries, complaints or communications you may have, please contact us by sending an e-mail to eucontact@screwfix.eu or by contacting the Customer Service Department by sending a letter "for the attention of the Customer Service Department" to the address above.