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FREE DELIVERY to Austria, Belgium, Netherlands, Sweden, and Spain on all orders over €75 >> FREE DELIVERY to Poland on all orders over PLN 350 >> About Screwfix EU >>
FREE DELIVERY for all orders over €75 or PLN 350 >> Screwfix EU >>

Frequently Asked Questions

Why should I log in/save my information?

By logging into your account, you can place your order faster and easier.

You can view your order history, manage your shipping information and addresses, and change your password and marketing preferences.

Why can’t I log in?

If you've already made purchases on, try signing in using the email address and password you signed up with.

If you are unable to log in, please reset your password.
If you haven't made any purchases on before, you'll need to register your email address and set up an account.


I forgot my password. What should I do?

Go to the reset your password page, where you need to enter your registered email address.

If you've never made purchases on before, an account is required. Creating an account is simple and only takes a few minutes. Click here to register.

If you have forgotten your registered email address, check your mailbox for any previous email contacts sent by If you still can't find your registered email address, contact us for assistance.

How do I choose/change what Screwfix sends me?

Access your Personal Information to change your marketing preferences. Log in to your Account, where you can choose to sign up or unsubscribe from our marketing channels.

How do I add/edit my registered address?

Go to your Address Book to add or edit your saved addresses.

How do I know that my order is registered?

Shortly after placing your order, we will send you a confirmation email.

Do you have to be a professional to shop with Screwfix?

Anyone can shop from Screwfix; You don't need to be a professional.

How can I cancel my order?

To cancel your order and return items, please send an e-mail to

Can I change my order?

Due to the speed with which our orders are processed by our systems and distribution centres, it is not possible to make changes once the order has been placed.  

Please send an e-mail to if you have any questions about your order.

Where is delivery possible?

Delivery is available to all mainland locations within the following countries with more destinations being added soon: Austria, Belgium, Netherlands, Sweden, Poland and Spain.

I am VAT-registered can a VAT invoice be issued?

Unfortunately not at this time, however we are looking to offer this in the future. With the addition of your company name displaying on the same invoice. We will notify in this FAQ when we are able to offer a full tax invoice.

Have we answered your question? If not, please contact us.