By logging into your account, you can place your order faster and easier. You can view your order history, manage your shipping information and addresses, and change your password and marketing preferences.

If you've already made purchases on Screwfix.eu, try signing in using the email address and password you signed up with.

If you are unable to log in, please reset your password.

If you haven't made any purchases on Screwfix.eu before, you'll need to register your email address and set up an account.

Go to the reset your password page, where you need to enter your registered email address.

If you've never made purchases on Screwfix.eu before, an account is required. Creating an account is simple and only takes a few minutes. Click here to register.

If you have forgotten your registered email address, check your mailbox for any previous email contacts sent by Screwfix.eu. If you still can't find your registered email address, contact us for assistance.

Go to your Address Book to add or edit your saved addresses.

You can enter several addresses on your Screwfix.eu account in order to place an order with ease. Go to My Account to manage your address list.

The way to cancel your Screwfix order depends on whether it's already been shipped or not.

If your order hasn't been delivered:

Send an email to eucontact@screwfix.eu to request a cancellation.

If your order has already been shipped:

You can't cancel it through email, but you can still refuse delivery. Contact Screwfix customer service to arrange this.

The way to cancel your Screwfix order depends on whether it's already been shipped or not.

Important Notes:

You can only return items within 30 days of purchase. If you need to return unwanted items, please make sure they are unused and in their original packaging.

Due to the speed with which our orders are processed by our systems and distribution centres, it is not possible to make changes once the order has been placed.  

Please send an e-mail to eucontact@screwfix.eu if you have any questions about your order.

At this time, we are unable to offer price matching for orders placed online.

You should receive an order confirmation email within a short time of submitting your order. It will be sent to the email address associated with your account. Additionally, you'll get a second email from the carrier confirming the shipment.

You'll receive two emails: one confirming your order and another confirming shipment. These emails will provide updates on your order's status.

If you've received an incomplete order, please email us at eucontact@screwfix.eu within 30 days.

If your order experiences a delay of more than 4 days, please contact us via email at eucontact@screwfix.eu. We will investigate the cause of the delay.

If you have provided a mobile phone number or email address, the delivery courier will send you a message specifying a time slot for delivery. If you are not available during this time slot, you can change the delivery date.

Except for large or heavy products, you can also choose to entrust the receipt of the package to a neighbour, or to have the item delivered to a relay point.

Unfortunately, we are unable to amend the delivery address after the order has been placed. Please contact eucontact@screwfix.eu for more assistance.  

Most of our deliveries arrive within 2-4 working days.

Refer to delivery page

If your delivery is damaged, please email us at eucontact@screwfix.eu. within 30 days.

For more information regarding delivery please visit our Delivery Page here.

We accept Maestro, Mastercard, PayPal, American Express, Carte Bleue/ Bancaires, Apple Pay  ShopPay and Visa.

We do not accept payments via any Invoices.

Your payment will be processed when you place your order. You will receive a confirmation email shortly after.

The price you see at checkout is the final cost. We include all applicable taxes and duties in our pricing, so there are no hidden charges. If shipping costs apply, they’ll be displayed clearly at checkout. What you see there is exactly what you’ll pay.

Yes, we use industry-standard security measures (like SSL encryption and 3DSecure authentication) to protect your credit card information online. Our checkout process is PCI-DSS compliant, and we never store your card details on our servers. All payments are encrypted and processed securely through our trusted payment gateway, so you can shop with confidence.

No, we don't accept payments by phone. Please be aware that we will never call you to request any personal or financial information.

We do not accept cash payments. Please be aware we will never ask for payment upon delivery.

Unfortunately, we don’t currently accept bank transfers as a payment method.

No, we don’t currently offer instalment payment plans for orders.

At this moment, it’s not possible for us to accept payments with Blik.

We understand that sometimes purchases don't work out as planned. If you need to return an unwanted and unused item within 30 days of purchase, please contact our customer service team at eucontact@screwfix.eu. We will assist you with arranging collection with the carrier which takes place Monday – Friday and you will be able to track your return using the tracking number they provide.

If your product fails after the initial 30-day period, please contact our customer service team by sending an email to eucontact@screwfix.eu.
Please provide details about the issue you’re experiencing.

To obtain a refund for faulty items, please contact our customer service team by sending an email to eucontact@screwfix.eu

If you’ve installed a product that has developed a fault, please contact our customer service team. Please provide as much detail as possible about the issue.

The refund will be made no later than fourteen (14) days from the first of the following events: receipt of the products by our Returns department or transmission by the carrier of proof of collection of products. Card refunds may take 3-5 business days. Refunds on PayPal can take 5-10 business days. If you haven’t received your refund after 14 days please email us eucontact@screwfix.eu.

The refund will be returned to the original payment source.

No, there are no fees associated with returning items. We provide returns through carrier collections.

For more information regarding refunds and returns please visit our Returns Page here.

Yes, we offer free delivery on all orders over 75 € and 350 zł.

Yes, account registration is required to complete a purchase. If you need assistance with the registration process, please contact us via email.

Please, feel free to contact us in the language you are most comfortable with. While our replies will be provided in English (or in French), we are happy to support any queries sent in another language.

• Currency: The currency displayed will automatically adjust based on the country you're purchasing from. We currently accept Złoty in Poland and Euro in other countries.
• Language: To change the language, click on the drop-down menu in the top right corner of the page.
  Depending on the market you have selected, you'll be able to choose between
  your local language or English.

We have a specification table listed below all our products providing you with all the necessary information. However, if there is anything specific you need to know, please contact us and we will try our best to answer.

We do our best to translate all our information and products into Spanish, Polish, French, and English. But we're human, so mistakes can happen. If you see something that doesn't look right, please let us know and we will review it for you. Send an email to eucontact@screwfix.eu

We aim to keep our products in stock by regularly updating inventory levels. However, if a specific item is unavailable, please contact us via email.

 No, some products are only available for purchase in specific markets due to shipping and regulatory restrictions.

Have we answered your question? If not, please contact us.