We hope you never need to send anything back to us. However, if necessary, we want to make it easy for you to return a product to us and get a refund with our 30-day money back guarantee.

Simply:

• Send an e-mail to our customer service at eucontact@screwfix.eu.
We will give you a return label that you can print, complete and attach to your package, to send it back via one of our carriers.
• Please drain fuel or oil from mechanical items before returning them.
• Please pack the item you wish to return in a box or packaging.
• We will issue a refund to the original payment method upon receipt of the return.
Note: Some items are excluded from our returns policy or are not suitable for return. This includes items that are custom-made, or cut or mixed to suit your needs, as well as used garbage disposals, toilets or water pumps.

The complete general conditions are available here.